Cheyenne Light Issues Fraud Advisory
Cheyenne Light, Fuel & Power received a confirmed report yesterday afternoon of a scam involving unknown parties impersonating Cheyenne Light personnel and demanding money.
According to yesterday’s report, the fraudulent caller directed the customer to pay a specified amount by purchasing a pre-paid visa card or their electricity would be disconnected. The caller then instructed that they would pick up the cash card at the customer’s home.
Mark Stege, vice-president of operations for Cheyenne Light says people need to be mindful of this fraud. He says Cheyenne Light will never ask a customer to pay their bill this way. He adds that a company employee engaged in official business would be driving a company-logoed vehicle and would wear a company-issued photo-identification badge.
The Cheyenne Police Department has already been notified of this scam. Any customer who suspects fraud should immediately contact local law enforcement. While these scams often start with different stories and involve various utility providers, the way to avoid falling victim are usually the same.
If you are suspicious of someone claiming to represent a utility, contact your utility provider using the phone number on your monthly bill or the utility’s website. Your utility can confirm the legitimacy of the claim and can also confirm bill payments, service work, or a service call to any address. It’s important to know that scammers can cause caller-ID displays to mimic legitimate companies, making it appear as if the call is coming from the utility.
Anyone with concerns or questions about Cheyenne Light employees should call Cheyenne Light at 866-264-8003. Customer service associates are available 24-hours a day, seven days a week.