CRMC Officials Call Report Results ”Mixed”
Officials with Cheyenne Regional Medical Center says a recent report compiled from information used by the federal government has mixed results in terms of patient care at the hospital. Spokesman James Watson says CRMC generally met or exceeded national benchmarks in two of the three areas in the report–process of care and infection prevention. In the process of care category CRMC received scores ranging from the mid 80’s to scores of 100% in a couple of areas. But Watson says the hospital didn’t do nearly as well in the category of patient experience, which was derived from a survey of patients treated at the hospital. For example, only 51% of those surveyed said they were pleased with the response from hospital staff, compared to a national average of 85%. The report says 77%–more than three quarters of patients responding to the survey–gave CRMC high marks for communications with doctors. However, that was still below the national average of 80% in hospitals around the country. Watson says hospital officials are taking steps to address problem areas in the survey related to patient experience.